PetFoodMart is an online UK-based pet supplies store offering a wide range of products for dogs, cats and other pets — similar to platforms like zooplus, but focused on bringing you handpicked, quality items with simple and clear delivery options.

We focus mainly on popular household pets such as dogs and cats, but our range also includes products for other small pets depending on availability. Our collections will continue to grow, so you can check back regularly for new items.

Our standard delivery time is 6–7 working days after your order has been placed and confirmed. Working days are Monday to Friday, excluding public holidays.

We will email you when your order has been dispatched.

At the moment, we only offer standard delivery (6–7 working days). As we grow, we may introduce faster delivery options in the future and will update this page accordingly.

Shipping costs will be shown clearly at checkout before you pay. The price may vary depending on the total weight of your order and your delivery location within the UK.

At the moment, we do not offer change-of-mind returns or refunds.

However, if your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and photos of the issue. Our team will review the case and work with you to find a suitable solution.

If you receive a damaged, faulty, or incorrect product, please contact us within a reasonable time with:
• Your order number • A short description of the problem • Clear photos of the item and the packaging

This helps us to investigate quickly and support you in resolving the issue.

You can reach our friendly support team using the details below:

Address: UZMA QASIM LTD, 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7782 276061
Email: mshaqbuzdar@gmail.com

Office Hours (UK Time):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

We aim to respond to all messages within 24 hours on business days. Messages received on weekends or UK public holidays may be answered on the next working day.

If you need to change your delivery address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the address. Once the parcel has been shipped, changes may not be possible.

If your order has not arrived after 7 working days from the dispatch email, please contact us with your order number. We will check the status with our delivery partner and update you.