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Cat Mate Drinking Fountain

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Cat Mate Drinking Fountain

Cat Mate Drinking Fountain

PRODUCT DETAILS

Please note: The replacement pump might take a little longer to arrive as it may be shipped from outside the UK.

Drinking enough water is essential for supporting your pet's health, which is why it is so important to ensure a fresh supply is always available. If your cat or dog struggles to take in sufficient fluids from a standard water bowl, this Cat Mate Drinking Fountain can be an ideal alternative. The constantly‑flowing water is a great way to encourage your pet to drink more.
This Cat Mate Drinking Fountain has been designed with a tiered system that offers your pet different drinking heights. As the water runs from the top level to the lower bowl, it acts as a waterfall, while reducing splashing water and keeping the area around your pet's drinking fountain dry. It is particularly safe and has a quiet operating sound, as well as being easy to keep clean as the bowls can be removed and put in the dishwasher.

Cat Mate Drinking Fountain at a glance:
  • Drinking fountain for cats and dogs up to a maximum of 10kg
  • Always fresh, running water: to meet daily water requirements
  • Different drinking heights: tiered system with waterfall look, encourages more drinking
  • No splashing water: water is directed into the lower bowl via ramps
  • Easy to care for: removable, easy‑clean bowls
  • Insulated pump system: very quiet operation
  • Low voltage: for increased safety
  • Replacement filter & replacement pump available separately
  • Capacity: 2 litres
  • Dimensions:
    • Total dimensions: 25 x 21 x 17 cm (L x W x H)
    • Cable length: 3m
    • Weight: approx. 1kg
  • Material: plastic
  • Colour: white
  • Filter: 1 polymer activated carbon filter included in delivery
  • Pump:
    • Power consumption: 2W
    • Performance: 230 - 240 V
    • Low voltage operation
  • Care instructions: bowls dishwasher safe, replace filter 1x/month
  • Includes: 1 drinking fountain, 1 pump, 1 filter element, 1 AC/AC adapter

Please note: It is recommended to change the water in the fountain weekly to avoid possible limescale deposits. It is also recommended to descale the Cat Mate drinking fountain monthly.

Note: The replacement pump is delivered without a mains adapter.

Note: When used with only one cat/dog, it is recommended to replace the filter monthly. When used with two or more pets, more frequent replacement may be necessary as the filter could become clogged and this could lead to premature pump failure. It is recommended to change the water contained in the fountain weekly to avoid possible limescale deposits. It is also recommended to descale the pump of the Cat Mate drinking fountain monthly.

Note: If used for multiple animals, we recommend replacing the top baffle with an additional filter element (sold separately) to extend the filter change intervals.

Note: While the normal replacement filter is particularly suitable for households in areas with soft tap water (low hardness), the 3-stage replacement filter is specially designed for households in areas with hard tap water (high hardness). We recommend that you find out about the hardness of the water in your area before purchasing.


Recycling is a great way to help protect our environment.

Find out how to responsibly.

SE is a member of the European Recycling Platform WEEE & Battery Compliance Scheme.@primaryKeyword Cat Mate Drinking Fountain

REVIEWS

Customer Reviews

Based on 20 reviews
55%
(11)
0%
(0)
5%
(1)
15%
(3)
25%
(5)
r
rosalie
recommended

my cats love it, its easy to set up and clean

F
Freddie
Rusty screw in contact with water

There’s a screw in tower part that’s in contact with the water, I would have thought this would be rust proof! It went rusty very quickly which I noticed when the cats were refusing to drink from it anymore!! I am very upset with this!

S
Sara B
Excellent Customer Service

My original order arrived damaged beyond use as no protective packing.
Customer service excellent in sending a replacement with no fuss..bravo..
Product is wonderful, both cats love drinking from the fountain

M
Marta
Always hydrated

Our cats love this fountain and always drink plenty that's to fresh water circulation.

C
Charlotte
Good for only a short time.

Unfortunately this works well for only a short time. We filled it up with filtered water (so the cats were getting double filtered!) but even with regular changes to the filter and cleans the motor got clogged quickly. Very high maintenance device...

SHIPPING & RETURNS

 

Return and Refund Policy

Your satisfaction is our priority. Please read our policy carefully for more information.

General Policy

We do not accept returns or offer refunds for change-of-mind purchases. However, if you receive a defective or incorrect product, we will review your case and provide an appropriate solution.

Please make sure that the product is returned in its original condition, unused, and in its original packaging.

Return Conditions

To qualify for a return or exchange, the following conditions must be met:

  • The item must be faulty or defective.
  • The item must be unused and in its original packaging.
  • The return request must be made within 7 days of receiving the product.

 

Exchange Policy

We currently do not offer exchanges. If you receive a defective or incorrect product, please contact us immediately so we can resolve the issue by sending a replacement or issuing a refund.

Refund Process

Refunds are issued if your return meets the above conditions. Once your return is processed and approved, the refund will be issued to your original payment method within 7–10 business days.

If your return is denied, we will notify you within 3 business days with the reason.

How to Contact Us for Returns

If you wish to return a product, please reach out to our support team at:

Email: mshaqbuzdar@gmail.com

Please include your order number, photos of the defective product, and a brief explanation of the issue. We will respond within 24 hours.

Thank you for shopping with PetFoodMart. Your satisfaction is our priority.

FAQ, s

 

Frequently Asked Questions

Got a question about orders, delivery or our policies? You’ll find the answers here.

PetFoodMart – UK Pet Supplies

Standard delivery in 6–7 working days across the UK.

📞 Support: +44 7782 276061

General Questions

What is PetFoodMart?
PetFoodMart is an online UK-based pet supplies store offering a wide range of products for dogs, cats and other pets — similar to platforms like zooplus, but focused on bringing you handpicked, quality items with simple and clear delivery options.
Which pets do you supply products for?
We focus mainly on popular household pets such as dogs and cats, but our range also includes products for other small pets depending on availability. Our collections will continue to grow, so you can check back regularly for new items.

Shipping & Delivery

How long does delivery take?
Our standard delivery time is 6–7 working days after your order has been placed and confirmed. Working days are Monday to Friday, excluding public holidays.

We will email you when your order has been dispatched.
Do you offer express or next-day delivery?
At the moment, we only offer standard delivery (6–7 working days). As we grow, we may introduce faster delivery options in the future and will update this page accordingly.
How much does shipping cost?
Shipping costs will be shown clearly at checkout before you pay. The price may vary depending on the total weight of your order and your delivery location within the UK.

Returns & Refunds

Do you accept returns or offer refunds?
At the moment, we do not offer change-of-mind returns or refunds.

However, if your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and photos of the issue. Our team will review the case and work with you to find a suitable solution.
What should I do if I receive a wrong or damaged item?
If you receive a damaged, faulty, or incorrect product, please contact us within a reasonable time with:
• Your order number • A short description of the problem • Clear photos of the item and the packaging

This helps us to investigate quickly and support you in resolving the issue.

Orders & Support

How can I contact you?
You can reach our friendly support team using the details below:

Address: UZMA QASIM LTD, 128 City Road, London, EC1V 2NX, United Kingdom
Phone: +44 7782 276061
Email: mshaqbuzdar@gmail.com

Office Hours (UK Time):
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
How long will it take to get a reply from support?
We aim to respond to all messages within 24 hours on business days. Messages received on weekends or UK public holidays may be answered on the next working day.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update the address. Once the parcel has been shipped, changes may not be possible.
My order is late, what should I do?
If your order has not arrived after 7 working days from the dispatch email, please contact us with your order number. We will check the status with our delivery partner and update you.
Still can’t find what you’re looking for? Email our support team and we’ll be happy to help.

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